Privacy Policy
How RihlaTransit collects, uses, and protects your personal information.
Last Updated: 4 September 2026
1. Introduction
RihlaTransit ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
We respect your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Home or business address
- Pickup and drop-off addresses
- Flight details (airport transfers)
- Service type selected
- Special requirements
- Payment information
- Billing address
- Payments are processed securely by third-party providers
- IP address
- Browser type and version
- Device information
- Cookie data
📌 Note: We only collect information that is necessary to provide our services. You are not required to provide information that is not relevant to your booking.
3. How We Use Your Information
We use your personal information for the following purposes:
- ✅ Process bookings — To confirm, manage, and fulfil your transport requests
- ✅ Contact you — To send booking confirmations, updates, and service-related communications
- ✅ Customer support — To respond to your enquiries, feedback, or complaints
- ✅ Improve services — To analyse how customers use our services and enhance our offerings
- ✅ Prevent fraud — To detect and prevent fraudulent activity
- ✅ Meet legal obligations — To comply with UK laws and regulations
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process your personal information:
To provide the transport service you have requested
For marketing communications (you can withdraw at any time)
To comply with UK laws, tax obligations, and regulatory requirements
To improve our services and prevent fraud
5. Cookies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device.
| Type | Purpose |
|---|---|
| Essential | Required for website functionality and security |
| Analytics | Help us understand how visitors use our website |
| Performance | Improve website speed and functionality |
| Marketing | Only used with your explicit consent |
🔧 Cookie Management: You can control or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.
6. Information Sharing
We share your personal information only when necessary:
- 👨✈️ Drivers — To complete your transport booking (name, pickup/drop-off details)
- 💳 Payment Providers — To process payments securely (e.g., Stripe)
- 📧 Email Providers — To send you booking confirmations and service updates
- ☁️ Hosting Providers — To store and secure our website data
- ⚖️ Legal Authorities — If required to comply with UK law or respond to legal requests
🔒 Our Promise: We never sell your personal information to third parties for marketing purposes.
7. Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your information:
All data transmitted is encrypted using SSL/TLS
Data stored on secure, password-protected servers
Only authorised RihlaTransit staff have access to data
We follow industry best practices for data protection
8. Data Retention
We retain your personal information only for as long as necessary for the purposes outlined in this policy:
- 📋 Booking Records: Retained for 7 years for tax, accounting, and legal compliance purposes
- 📊 Analytics Data: Retained for up to 24 months to analyse website usage patterns
- 🗑️ Marketing Data: Retained until you withdraw your consent
🗑️ Data Deletion: When data is no longer needed, it is securely deleted or anonymised. You may request deletion of your data at any time (see Section 9).
9. Your Rights (UK GDPR)
Under UK GDPR, you have the following rights regarding your personal data:
Obtain a copy of your personal data we hold
Correct inaccurate or incomplete data
Request deletion of your personal data (the "right to be forgotten")
Limit how we process your data
Receive your data in a structured, commonly used format
Withdraw consent for marketing communications at any time
📩 How to Exercise Your Rights: Contact us at help@rihlatransit.com. We will respond within 30 days as required by UK GDPR.
⚖️ Right to Complain: You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are dissatisfied with how we handle your data.
10. Children's Privacy
Our services are not intended for children under the age of 18 without the involvement of a parent or guardian. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., payment providers, mapping services, social media). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The latest version will always be published on this page with the "Last Updated" date at the top.
We encourage you to review this policy periodically. Significant changes will be notified to you via email or a notice on our website.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Company Name: RihlaTransit
Email: help@rihlatransit.com
Phone: +44 (0) 000 000 0000
Address: London, United Kingdom
✅ This Privacy Policy is compliant with UK GDPR and the Data Protection Act 2018.