Privacy Policy
Last updated: October 19, 2026
Contents
1. Introduction
RihlaTransit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.
By using RihlaTransit, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect the following types of information:
Personal Information
- Name and contact details (email, phone number)
- Billing and delivery addresses
- Payment information (processed securely by Stripe)
- Account login credentials
Delivery Information
- Pickup and delivery addresses
- Parcel details (weight, dimensions, contents)
- Recipient information (name, phone number)
Technical Information
- IP address and device information
- Browser type and version
- Usage data and analytics
3. How We Use Your Information
We use your information to:
- Process and fulfill your delivery bookings
- Communicate about your orders and deliveries
- Process payments securely through Stripe
- Provide customer support
- Improve our services and website
- Send promotional emails (with your consent)
- Comply with legal obligations
6. Data Security
We implement appropriate security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Secure payment processing via Stripe (PCI DSS compliant)
- Regular security audits and updates
- Restricted access to personal information
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
You can request deletion of your account and personal data at any time.
8. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Correction: Correct inaccurate information
- Deletion: Request deletion of your data
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing
To exercise these rights, contact us at help@rihlatransit.com.
9. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending an email notification (for significant changes)
11. Contact Us
If you have questions about this Privacy Policy, contact us:
- help@rihlatransit.com
- Manchester, United Kingdom