Frequently Asked Questions

We offer a full range of transport and logistics services, including:

• ✈️ Airport Transfers — To and from all major UK airports
• 🚗 Town & City Rides — Local and intercity passenger transport
• 🎉 Event Transport — Group transport for weddings, corporate events, and more
• 📦 Courier Services — Fast document and package delivery
• 📬 Parcel Delivery — Secure and tracked parcel services
• 🚛 Cargo Transport — Heavy and bulk cargo services

You can book our services by:

• 📞 Calling us — Speak directly with our team
• 📧 Emailing us — Send your booking request to help@rihlatransit.com
• 📋 Contact form — Use the form on our Contact page

🔜 Coming Soon: Online booking system for instant reservations.

Yes. All RihlaTransit drivers are:

• ✅ Fully licensed — Hold valid UK driving licences with appropriate classifications
• ✅ Professionally insured — Comprehensive insurance for passenger and goods transport
• ✅ Vetted — Background checks and ongoing training
• ✅ Experienced — Professional drivers with years of experience

Pricing depends on several factors:

• 📍 Distance — Pickup and drop-off locations
• ⏰ Time — Waiting time, peak hours, or late-night services
• 🚗 Vehicle type — Saloon, MPV, van, or cargo truck
• 📦 Service type — Passenger, courier, parcel, or cargo
• 🛣️ Extras — Tolls, parking fees, or additional stops

📩 Get a free quote: Contact us with your requirements and we'll provide a clear, transparent price.

We accept the following payment methods:

• 💳 Credit and debit cards — Visa, Mastercard, Amex
• 🏦 Bank transfer — For business accounts and large bookings
• 📱 Online payment gateways — Secure providers (coming soon)

💡 Business Accounts: Flexible invoicing options available.

Our cancellation policy depends on when you cancel:

📋 Full details: View our complete Cancellation & Refund Policy.

For safety and legal compliance, we cannot transport:

• ⛔ Illegal drugs and substances
• ⛔ Firearms, weapons, and ammunition
• ⛔ Explosives and fireworks
• ⛔ Hazardous chemicals and toxic substances
• ⛔ Flammable and combustible materials
• ⛔ Stolen goods
• ⛔ Counterfeit and illicit goods
• ⛔ Human or animal remains
• ⛔ Live animals (unless specifically agreed in writing)
• ⛔ Dangerous batteries and loose lithium cells
• ⛔ Any item prohibited by UK law

📋 Full list: See our complete Prohibited Items Policy.

Our liability is limited to:

• 📦 £100 per item for courier, parcel, and cargo services (or the declared value, if lower)
• 🛡️ The total value of the booking for passenger services

💡 Recommendation: For items valued over £100, please declare the value at the time of booking and consider additional insurance.

📋 Full details: View our Liability & Compensation Policy.

Setting up a business account is simple:

1. 📞 Contact us — Call or email to discuss your business needs
2. 📄 Complete the application — We'll send you a simple form
3. ✅ Get approved — We'll review and set up your account
4. 🚀 Start booking — Begin using your account immediately

📩 Contact us: Learn more about Business Accounts.

Business account holders enjoy:

• ⏰ Priority booking — Guaranteed availability
• 📄 Flexible invoicing — Monthly billing or per-booking
• 👨‍💼 Dedicated account manager — Your personal point of contact
• 🎯 Tailored solutions — Customised service packages
• 💰 Volume discounts — Reduced rates for regular bookings
• 📊 Detailed reporting — Track your usage and spending

We currently operate across the United Kingdom, with a focus on major cities and surrounding areas. Our coverage includes:

• 🏙️ London — Greater London and surrounding areas
• 🏙️ Birmingham — West Midlands and surrounding areas
• 🏙️ Manchester — Greater Manchester and surrounding areas
• 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Glasgow & Edinburgh — Scotland
• 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Cardiff — Wales

🌍 Expanding: We are continuously adding new cities and towns.

🗺️ Full details: View our Coverage Areas page.

You can reach us through the following channels:

• 📧 Email: help@rihlatransit.com
• 📞 Phone: +44 (0) 000 000 0000
• 📋 Contact form: Visit our Contact page

🕐 Hours: Monday - Friday, 8:00 AM - 6:00 PM