Frequently Asked Questions

We offer a full range of fast delivery and transport services:

• ⚡ Same Day Delivery — Collection in 60 minutes, delivered today
• 🚀 Express Delivery — Urgent 2-4 hour priority handling
• 📦 Next Day Delivery — Guaranteed delivery by tomorrow
• 🚛 Cargo Transport — Heavy and bulk cargo services
• ✈️ Airport Transfers — To and from all major UK airports
• 🎉 Event Transport — Group transport for weddings, corporate events

You can book our services by:

• ⚡ Online booking — Use our instant booking form
• 📱 Mobile app — Download our app (iOS & Android)
• 📞 Calling us — Speak directly with our team
• 📧 Emailing us — Send your booking request to help@rihlatransit.com

⚡ Same Day: Book before 2 PM for delivery today.

Our Same Day Delivery is built for speed:

• ⏱️ Collection in 60 minutes — We pick up within 60 minutes of booking
• 🚚 Delivered in hours, not days — Most deliveries complete same day
• 📍 UK-wide coverage — Available across major UK cities
• 📡 Live tracking — Track your delivery in real-time

🚀 Need it faster? Try our Express Delivery (2-4 hours).

Yes. All RihlaTransit drivers are:

• ✅ Fully licensed — Hold valid UK driving licences
• ✅ Professionally insured — Comprehensive insurance
• ✅ Vetted — Background checks and ongoing training
• ✅ Experienced — Professional drivers with years of experience

Pricing depends on several factors:

• 📏 Distance — Pickup and delivery locations
• ⚖️ Weight & size — Parcel dimensions and weight
• ⚡ Service type — Same Day, Express, or Next Day
• 🛣️ Extras — Tolls, parking, additional stops

💰 Instant Quote: Get an instant price using our online booking form.

💡 Starting prices: Same Day from £15 • Express from £25 • Next Day from £8

We accept the following payment methods:

• 💳 Credit and debit cards — Visa, Mastercard, Amex (via Stripe)
• 🏦 Bank transfer — For business accounts and large bookings
• 📱 Online payments — Secure Stripe payment gateway
• 💷 Cash on delivery — Available for selected services

💡 Business Accounts: Flexible invoicing options available.

Our cancellation policy depends on when you cancel:

📋 Full details: View our complete Cancellation & Refund Policy.

For safety and legal compliance, we cannot transport:

• ⛔ Illegal drugs and substances
• ⛔ Firearms, weapons, and ammunition
• ⛔ Explosives and fireworks
• ⛔ Hazardous chemicals and toxic substances
• ⛔ Flammable and combustible materials
• ⛔ Stolen goods
• ⛔ Counterfeit and illicit goods
• ⛔ Human or animal remains
• ⛔ Live animals (unless specifically agreed in writing)
• ⛔ Any item prohibited by UK law

📋 Full list: See our complete Prohibited Items Policy.

Our liability is limited to:

• 📦 £100 per item for courier, parcel, and cargo services (or the declared value, if lower)
• 🛡️ The total value of the booking for passenger services

💡 Recommendation: For items valued over £100, please declare the value at the time of booking and consider additional insurance.

📋 Full details: View our Liability & Compensation Policy.

Setting up a business account is simple:

1. 📞 Contact us — Call or email to discuss your business needs
2. 📄 Complete the application — We'll send you a simple form
3. ✅ Get approved — We'll review and set up your account
4. 🚀 Start booking — Begin using your account immediately

📩 Learn more: Business Accounts page.

Business account holders enjoy:

• ⏰ Priority booking — Guaranteed availability
• 📄 Flexible invoicing — Monthly billing or per-booking
• 👨‍💼 Dedicated account manager — Your personal point of contact
• 🎯 Tailored solutions — Customised service packages
• 💰 Volume discounts — Reduced rates for regular bookings
• 📊 Detailed reporting — Track your usage and spending

We operate across the United Kingdom with Same Day Delivery. Our main coverage includes:

• 🏙️ Manchester — Greater Manchester and surrounding areas
• 🏙️ Birmingham — West Midlands
• 🏙️ Manchester — Greater Manchester
• 🏴 Glasgow & Edinburgh — Scotland
• 🏴 Cardiff — Wales

🌍 Expanding: We're continuously adding new cities and towns.

🗺️ Full details: View our Coverage Areas page.

You can reach us through the following channels:

• 📧 Email: help@rihlatransit.com
• 📋 Contact form: Visit our Contact page
• 📱 Mobile app: Available on iOS and Android

🕐 Hours: 24/7 Same Day Service