Terms & Conditions
Please read these terms carefully before using our services.
Last Updated: 4 September 2026
1. Introduction
Welcome to RihlaTransit. These Terms & Conditions govern your use of our website and transport services. By using our website, making a booking, or engaging our services, you agree to be bound by these terms.
If you do not agree with any part of these terms, please do not use our website or services.
📌 Important: These terms apply to all services offered by RihlaTransit, including airport transfers, town rides, event transport, courier services, parcel delivery, and cargo transport.
2. Definitions
In these Terms & Conditions, the following words have the following meanings:
The person or entity making a booking with RihlaTransit.
A request for transport services made by a Customer.
A professional driver assigned to fulfil a Booking.
Any car, van, or vehicle used to provide our services.
A package or item for delivery via courier service.
Goods, freight, or bulk items for transport.
RihlaTransit, the provider of transport services.
https://rihlatransit.com and all its subpages.
3. Our Services
RihlaTransit offers the following transport services:
To and from all major UK airports
Local and intercity passenger transport
Group transport for events and occasions
Fast document and package delivery
Secure and tracked parcel services
Heavy and bulk cargo services
4. Booking Terms
4.1 Making a Booking
- ✅ Customers must provide accurate and complete information when making a booking.
- ✅ Bookings are subject to availability. We reserve the right to refuse or cancel bookings when necessary.
- ✅ By making a booking, you confirm that you are at least 18 years old or have parental/guardian consent.
4.2 Booking Confirmation
A booking is confirmed when you receive a confirmation email from RihlaTransit. Please check all details carefully and contact us immediately if any information is incorrect.
5. Pricing & Payments
5.1 Pricing
- 💷 Prices may vary depending on distance, waiting time, tolls, parking fees, or additional requests.
- 💷 All prices are in British Pounds (£) and include VAT where applicable.
- 💷 We reserve the right to adjust prices without prior notice, but confirmed bookings will be honoured at the quoted price.
5.2 Payment Methods
We accept the following payment methods:
- 💳 Credit and debit cards (Visa, Mastercard, Amex)
- 🏦 Bank transfer (for business accounts and large bookings)
- 📱 Online payment gateways (Stripe and other secure providers)
5.3 Refunds
Refunds are issued in accordance with our Cancellation Policy (Section 9). Refunds will be processed within 5-10 working days using the original payment method.
6. Customer Responsibilities
By using our services, you agree to:
- 📍 Provide correct pickup and destination details
- ⏰ Be ready at the agreed pickup time (waiting time may incur additional charges)
- 🤝 Behave respectfully toward drivers, staff, and other passengers
- 🔒 Wear seatbelts where required by law
- 🧹 Keep vehicles clean and report any damage caused
⚠️ Important: RihlaTransit reserves the right to refuse service or terminate a journey if a customer behaves in a way that is abusive, threatening, or unsafe. In such cases, no refund will be issued.
7. Airport Transfers
7.1 Flight Information
- ✈️ Customers must provide accurate flight details (flight number, arrival time, airline)
- ✈️ It is your responsibility to notify us of any flight delays or changes as soon as possible
7.2 Waiting Time
- ⏱️ Drivers will wait for up to 60 minutes from the flight's actual arrival time
- ⏱️ Additional waiting time may be charged at £10 per 15 minutes
- ⏱️ If you are delayed and do not contact us, the booking may be cancelled as a no-show and no refund will be issued
7.3 Flight Monitoring
We monitor flight arrivals for airport transfer bookings. However, we are not responsible for delays, cancellations, or issues caused by airlines, airports, or weather conditions beyond our control.
8. Courier, Parcel & Cargo Services
8.1 Customer Responsibilities
- 📋 Provide an accurate description of contents
- 📦 Ensure safe and secure packaging is the customer's responsibility
- ⚖️ Adhere to weight and size limits (check service-specific limits)
- 🔍 Allow inspection rights where permitted by law (e.g., suspicious items)
8.2 Customer Declaration
By placing a booking, you confirm that:
The information you have provided is accurate and that your parcel, cargo, or goods do not contain prohibited, illegal, dangerous, or restricted items.
You accept responsibility for any losses, costs, delays, penalties, or legal action arising from false declarations or non-compliance with applicable laws.
9. Prohibited Items
The following items are strictly prohibited and cannot be transported by RihlaTransit:
⚠️ Legal Consequence: If you attempt to ship prohibited items, you will be held fully responsible for any legal consequences, fines, or damages. We reserve the right to report illegal items to the relevant authorities.
10. Liability
10.1 Liability Limits
- 🛡️ Our liability is limited to the value of the booking (the amount you paid for the service)
- 🛡️ We are not liable for indirect or consequential losses (loss of business, profits, etc.)
- 🛡️ For courier, parcel, and cargo services, our liability is limited to £100 per item unless additional insurance is purchased
10.2 Circumstances Beyond Our Control
We are not responsible for delays or failures caused by:
- 🚦 Traffic congestion or road closures
- 🌧️ Weather conditions (flooding, snow, ice, fog)
- ⚠️ Accidents or emergencies on the route
- ⚡ Power outages, strikes, or other events beyond our reasonable control
10.3 Customer Responsibility
You are responsible for ensuring your booking information is correct. We are not liable for delays, missed connections, or losses resulting from incorrect, incomplete, or inaccurate information provided by you.
11. Cancellations & Refunds
11.1 Cancellation by Customer
| Notice Period | Refund |
|---|---|
| More than 24 hours | ✅ Full refund (less any processing fees) |
| 12 - 24 hours | ⚠️ 50% refund |
| Less than 12 hours | ❌ No refund |
| No-show | ❌ No refund |
11.2 Cancellation by RihlaTransit
We reserve the right to cancel a booking at any time due to unforeseen circumstances (e.g., vehicle breakdown, driver availability, safety concerns). In such cases, we will:
- ✅ Issue a full refund for the booking
- ✅ Where possible, offer an alternative transport option
12. Business Accounts
12.1 Account Setup
Business accounts are available for corporate clients and regular users. To set up a business account, please contact us directly.
12.2 Payment Terms
- 📄 Invoices are issued monthly or per booking as agreed
- 📄 Payment is due within 30 days from the invoice date
- 📄 Late payments may incur interest charges at the rate specified on the invoice
13. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
14. Intellectual Property
All content on this website, including text, images, logos, branding, and design, is the intellectual property of RihlaTransit. You may not reproduce, distribute, or use any content without our prior written permission.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be published on this page with the "Last Updated" date at the top. We encourage you to review these terms periodically. Continued use of our services constitutes acceptance of any updated terms.
16. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Company Name: RihlaTransit
Email: help@rihlatransit.com
Phone: +44 (0) 000 000 0000
Address: London, United Kingdom
✅ By using RihlaTransit services, you agree to these Terms & Conditions.