Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies help us remember your preferences, keep you logged in, and understand how you use our website so we can improve your experience.

2. How We Use Cookies

We use cookies for the following purposes:

• Essential: To make our website function properly (e.g., login, booking, payment)
• Performance: To analyze how visitors use our website
• Functionality: To remember your preferences and settings
• Security: To protect against fraud and unauthorized access
• Marketing: To show relevant ads (with your consent)

3. Types of Cookies We Use

Essential Cookies

These are necessary for the website to function and cannot be disabled.

• Session cookies: Keep you logged in during your visit
• Security cookies: Protect your account and data
• Booking cookies: Remember your booking progress

Performance Cookies

These help us understand how visitors interact with our website.

• Google Analytics: Tracks page views, traffic sources, and user behaviour
• Hotjar: Records user sessions to improve UX (if enabled)

Functionality Cookies

These remember your choices to provide a personalized experience.

• Language preferences: Remember your preferred language
• Location: Remember your city or region
• Form data: Remember your details for future bookings

Marketing Cookies

These are used to show you relevant ads on other websites.

• Facebook Pixel: Tracks conversions and enables retargeting
• Google Ads: Measures ad performance

Note: Marketing cookies are only set with your consent.

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our website. These include:

• Stripe: For secure payment processing
• Google Analytics: For website analytics
• Firebase: For notifications and app functionality
• Social Media: Facebook, Twitter, LinkedIn share buttons

We do not control these cookies. Please check the third-party websites for their cookie policies.

5. Managing Cookies

You can manage or delete cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Cookies and site permissions

Important: Disabling essential cookies may affect website functionality, including the ability to book or pay.

6. Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be:

• Posted on this page
• Updated with the "Last updated" date
• Communicated by email for significant changes

7. Contact Us

If you have questions about this Cookie Policy, contact us:

• help@rihlatransit.com
• Manchester, United Kingdom