Cancellation & Refund Policy
Understand your rights and our commitment to fair and clear policies
Last Updated: 21 July 2026
1. Introduction
At RihlaTransit, we understand that plans can change. This Cancellation & Refund Policy explains how you can cancel a booking and what refunds you may be entitled to. By making a booking with us, you agree to the terms set out in this policy.
This policy applies to all our services, including:
- ✅ Airport Transfers
- ✅ Town & City Rides
- ✅ Event Transport
- ✅ Courier Services
- ✅ Parcel Delivery
- ✅ Cargo Transport
2. Cancellation by Customer
You may cancel your booking by contacting us via email or phone. The following refund terms apply based on when you cancel:
| Notice Period | Refund Amount |
|---|---|
| More than 48 hours | ✅ Full refund (less any processing fees) |
| 24 – 48 hours | ⚠️ 75% refund |
| 12 – 24 hours | ⚠️ 50% refund |
| Less than 12 hours | ❌ No refund |
| No-show | ❌ No refund |
📌 Note: For courier, parcel, and cargo services, cancellation notice periods start from the time of booking confirmation, not from the scheduled collection time.
3. Cancellation by RihlaTransit
We reserve the right to cancel a booking in the following circumstances:
- 🚗 Vehicle breakdown or mechanical failure
- 👨✈️ Driver unavailability (e.g., sickness, emergency)
- ⚠️ Safety concerns or severe weather conditions
- ⚖️ Detection of prohibited or illegal items (as per our Prohibited Items Policy)
- 📋 Provision of incorrect or incomplete booking information
If we cancel your booking, we will:
- ✅ Issue a full refund for the booking
- ✅ Where possible, offer an alternative transport option
4. No-Show Policy
A "no-show" occurs when:
- ⏰ You are not ready at the agreed pickup time and location
- 📞 We are unable to contact you at the provided phone number
- ✈️ For airport transfers, you fail to meet the driver after the waiting time has elapsed
⚠️ Consequences: No-shows will be treated as cancellations with less than 12 hours' notice. No refund will be issued, and the booking will be marked as complete.
5. Refund Process
5.1 How Refunds Are Issued
Refunds are issued using the original payment method. For example:
- 💳 Card payments will be refunded to the same card
- 🏦 Bank transfers will be refunded to the same account
5.2 Refund Timeline
Refunds are processed within 5-10 working days from the date of cancellation confirmation. The actual time for the refund to appear in your account may vary depending on your bank or payment provider.
5.3 Refund Exceptions
Refunds may not be issued in the following cases:
- ❌ Cancellations with less than 12 hours' notice
- ❌ No-shows
- ❌ Bookings cancelled due to prohibited items (see Prohibited Items Policy)
- ❌ Bookings cancelled due to customer-provided incorrect information
6. Changes to Bookings
If you need to change your booking details (e.g., time, date, or destination), please contact us as early as possible. We will do our best to accommodate changes, subject to availability.
Changes made less than 12 hours before the scheduled service may incur an additional charge.
7. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time to reflect changes in our operations, legal requirements, or customer feedback. The latest version will always be published on this page with the "Last Updated" date at the top.
8. Contact Us
To cancel a booking or request a refund, please contact us:
Company Name: RihlaTransit
Email: help@rihlatransit.com
Phone: +44 (0) 000 000 0000
Address: London, United Kingdom
✅ We are committed to fair and transparent cancellation and refund processes.